TERMS & CONDITIONS
Jack & Akhil's Autos Ltd — Terms and Conditions of Service. Company No. 15973604 · Registered in England & Wales. Effective date: the date of booking or authorisation. Version: 7th May 2026.
1. Definitions & Interpretation
In these Terms: Company means Jack & Akhil's Autos Ltd and any employee, technician, agent or authorised subcontractor acting on its behalf. Technician means any mechanic, operative or authorised subcontractor appointed by the Company; the Customer agrees Work may be carried out by subcontractors. Customer means a natural person acting wholly or mainly outside their trade, business or profession; the Company provides services to Consumers only and does not contract with businesses. The Customer must declare whether they act as a Consumer or a Business at the time of booking. Consumer has the meaning given in the Consumer Rights Act 2015. Vehicle means the motor vehicle presented for Work. Work means any inspection, diagnostic assessment, servicing, repair, replacement, adjustment, test drive, roadside attendance, towing coordination, parts sourcing or related service; it excludes informal verbal advice unless confirmed in writing. Quote means a written price estimate — all Quotes are estimates unless expressly labelled "Fixed Price Quote". Invoice is the final bill. Authorisation means the Customer's written or recorded consent to proceed (signed forms, email, SMS or recorded verbal confirmation). Invoice Cap means the total amount paid for the specific Work giving rise to a claim and does not limit statutory rights. Parts means components, consumables or materials supplied or fitted. Third-Party Parts means parts supplied by the Customer or from suppliers not recommended by the Company. Mobile Worksite means any location where Work is performed outside Company premises, which must be safe, accessible, level and suitable as determined by the Company.
Headings are for convenience only. References to statutes include amendments. The singular includes the plural. "Writing" includes email and recorded electronic communications. Where these Terms conflict with any other document, these Terms prevail unless expressly agreed otherwise in writing by a Company director.
2. Formation of Contract & Acceptance
A contract is formed only when the Customer provides valid Authorisation by a signed work authorisation form or written authorisation by email, SMS or other recorded electronic communication. Verbal-only authorisation without a record is not accepted. A booking alone is not Authorisation, and no Work commences until valid Authorisation is received; the Company is not liable for delay caused by late Authorisation.
The Customer confirms they are the legal owner of the Vehicle or have full authority from the owner; proof may be requested. The Company may refuse, postpone or cancel Work where the Vehicle, location or circumstances are unsafe or unsuitable, and a call-out fee may apply where refusal is due to Customer-controlled conditions. Booking records, photographs, time stamps and authorisations are retained as evidence. The Terms are made available before or at booking; the Customer is responsible for reviewing them before authorising. The Customer accepts these Terms by providing authorisation after being given access to them. The Company may require additional written confirmation for complex, safety-critical or high-value Work.
3. Scope of Services
Subject to Authorisation and availability, the Company provides:
Mobile diagnostics and fault-finding — identifies possible causes from available evidence; does not guarantee root cause or include repair unless separately authorised. No diagnosis is guaranteed without dismantling or component substitution.
Routine servicing (oil, filters, fluids) limited to the items listed in the Quote/Authorisation and the published Service Checklist for that package; additional checks require separate Authorisation.
Mechanical repairs and component replacement limited to the parts and systems authorised; no additional repairs without further Authorisation.
Emergency roadside repairs and temporary remedies intended only to enable safe movement; temporary repairs are not guaranteed and a permanent repair must be arranged as soon as possible.
Written reports, invoices and service history entries based on the Work performed.
Services excluded (unless expressly agreed in writing) MOT testing (except via an authorised MOT station); structural bodywork, welding or chassis repairs; tyre fitting, balancing and wheel alignment; ECU remapping, performance tuning or software modification; work requiring specialist lifting equipment, pits or workshop facilities; air-conditioning repairs or regassing; advanced electronic programming (key/immobiliser, ADAS calibration, dealer-level coding); high-voltage EV/hybrid battery, inverter or DC-DC work; and any service requiring equipment not reasonably portable. Illegal modifications, including DPF removal or emissions tampering, will not be performed under any circumstances.
4. Booking, Quotes & Pricing
Quotes and Estimates are based on information provided and any visual inspection. A Quote is not a fixed price unless labelled "Fixed Price Quote"; estimates are non-binding and may change after inspection or testing. Written Quotes are valid for 14 days unless stated otherwise. Quotes may change where additional faults, hidden damage, corrosion, previous poor repairs or access issues are discovered. Diagnostic fees are payable for the time and expertise provided regardless of whether the fault is identified, charged at the Company's prevailing published rate. Prices may differ when fitting Customer-supplied parts.
The Customer will be informed of required additional Work and must provide written Authorisation before non-emergency Work proceeds. The Company may require a free or paid inspection visit before confirming a final price; inspection fees are payable regardless of whether the Customer proceeds but may be credited against the final invoice. All call-out, cancellation, storage and surcharge fees are published on the Company's website and form part of these Terms. Fixed Price Work applies only to the specific items, parts and conditions stated; any deviation may void the fixed price and require a revised Quote.
5. Authorisation, Variations & Emergency Work
The Customer must sign or provide recorded authorisation for all Work and any additional Work beyond the original Quote; authorisation may be electronic. The Company will not proceed with non-emergency additional Work without written authorisation. Emergency work may be carried out without prior written authorisation only where delay would create an immediate safety risk or render the Vehicle immobile in a dangerous location; the Company will notify the Customer as soon as reasonably practicable and invoice under standard payment terms.
6. Customer Obligations & Site Safety
The Customer must: provide safe, legal and level access to the Vehicle; ensure it is unlocked and accessible at the agreed time; remove personal belongings and valuables (the Company accepts no responsibility for items left in the Vehicle unless loss is caused by negligence); disclose known faults, modifications, previous repairs, and outstanding finance or insurance; and provide accurate Vehicle details and disclose any hazards.
The working area must be free from hazards (children, pets, obstructions, loose ground, steep gradients), with lighting or power if requested. The Company may refuse or suspend Work where the site is unsafe and the Customer will be liable for call-out and re-attendance fees where the unsafe condition is within their control. The Company will not work on public highways where unsafe or unlawful; the Customer is responsible for arranging a lawful working location.
7. Tools, Equipment & Accessory Use
The Company supplies the tools, diagnostic equipment and consumables necessary for the Work unless otherwise agreed, and the Customer must not interfere with them. Where special tools or lifting equipment are required and unavailable on site, the Company may arrange workshop transfer or subcontract specialist services at the Customer's cost, disclosed before proceeding. Temporary or non-OEM fasteners or seals may be used for emergency repairs, with permanent OEM parts fitted once available and authorised.
8. Parts, Materials & Fitment
Parts supplied by the Company are warranted only to the extent of the manufacturer's or supplier's warranty, and the Company's liability for defective parts is limited to facilitating warranty claims. Customer-supplied parts are fitted at the Company's discretion and at the Customer's risk; the Company may refuse to fit unsafe, incompatible or potentially damaging parts and disclaims liability for defects, compatibility or consequential loss arising from them — but remains responsible for its own workmanship in fitting them. Where parts are unavailable or delayed the Customer will be notified and given options (wait, alternative, refund). Old parts are returned only if requested and agreed in writing and may be retained up to 30 days for warranty or inspection.
9. Labour Warranty & Parts Warranty
The Company provides a 30-day labour warranty from completion covering workmanship only (unless a longer period is agreed in writing), covering rework of the same defect where the Company's workmanship is demonstrably at fault. Nothing limits the Customer's statutory rights under the Consumer Rights Act 2015, including the presumption that faults arising within the first 6 months may be deemed present at the time of Work unless the Company demonstrates otherwise.
Parts are covered solely by the manufacturer's or supplier's warranty; the Company will assist with and liaise on warranty claims, with remedies subject to the supplier's decision and the Invoice Cap. Warranty is void where the Vehicle is misused, overloaded, raced, interfered with by others, or where the Customer fits non-approved parts or ignores reasonable instructions. The warranty does not cover consequential losses such as hire car costs, loss of earnings or travel expenses; statutory rights are unaffected.
10. Diagnostics, Fault Finding & Limitations
Diagnostics identify probable causes from symptoms, error codes, live data and tests and are not an absolute guarantee of root cause without component replacement or further staged testing. Intermittent, wiring or non-presenting faults may not be reproducible and may require additional, separately charged visits. The Company is not responsible for loss of ECU settings, radio codes, immobiliser codes or software corruption unless caused directly by its negligence; reprogramming or coding may incur additional charges disclosed in advance where practicable. Where diagnostics are inconclusive, further investigation or specialist facilities may be recommended, requiring separate authorisation.
11. Test Drives, Roadworthiness & Release
The Customer authorises test drives by qualified Technicians for diagnostic, verification and quality-assurance purposes. The Company will not release a Vehicle it reasonably considers unsafe without informing the Customer and obtaining written acknowledgement of the risk, and may require a signed release before handover. Where the Company advises the Vehicle is unsafe, the Customer accepts full responsibility for continued use against advice. The Company is not liable for pre-existing mechanical failures occurring during a test drive unless caused by its negligence and may document pre-existing conditions beforehand.
12. Health, Safety & Environmental Compliance
The Company complies with applicable health, safety and environmental laws and takes reasonable steps to contain spills, dispose of hazardous waste and minimise environmental impact. The Customer must disclose known environmental hazards or contamination and is responsible for additional costs or delays arising from hazardous materials. The Company may refuse to handle hazardous materials without proper declarations. The Company is not liable for staining, marking or damage to driveways, paving, gravel, ground surfaces, pipes or drainage arising from normal automotive work unless caused by negligence; the Customer is responsible for ensuring the location is suitable.
13. Liability Exclusions & Financial Caps
The Company's total liability for direct loss from any single event or claim relating to a specific piece of Work is limited to the amount paid for that Work (the "Invoice Cap"). This cap does not apply where the Company fails to exercise reasonable care and skill, or where liability cannot be limited by law, including death or personal injury caused by the Company's negligence. The Company excludes liability for indirect or consequential losses (loss of earnings or business, loss of use, hire car, travel costs, loss of profits, and special, incidental or punitive damages).
The Company is not liable for pre-existing damage, hidden corrosion, seized components or structural defects not reasonably discoverable without dismantling, nor for damage to brittle, corroded, seized or aged components failing during normal disassembly unless caused by negligent technique. It is not liable for faults caused by third parties after completion. Nothing excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded by law. Claims are brought against the Company only; no director, employee or technician has personal liability except where the law provides otherwise.
14. Indemnity
The Customer is responsible for losses directly and solely arising from: misrepresenting the Vehicle's condition or history; failing to disclose finance or insurance encumbrances; or knowingly providing incorrect, incompatible or unsafe Customer-supplied parts. The Customer will indemnify the Company for third-party claims arising directly from the Customer's instructions, modifications or misuse of the Vehicle after completion. These clauses apply only to losses directly caused by the Customer's actions and impose no obligation beyond what consumer law permits.
15. Payment, Deposits & Invoicing
Payment is due immediately on completion unless otherwise agreed in writing. A deposit may be required for parts, major repairs or ordered parts; deposits are non-refundable except where the Company cancels without cause and reflect parts ordering or allocated labour, not penalties. Accepted methods include bank transfer, cash, card or other agreed methods; card or electronic providers may apply processing fees, disclosed before payment and added at cost only. The Company may issue interim invoices; parts remain Company property until paid in full and the Company reserves a lien over the Vehicle for unpaid invoices, taking reasonable care of it while held. The Company is not VAT registered — all prices are quoted and charged without VAT.
16. Late Payment Interest & Debt Recovery
Late payments incur interest and recovery costs to the extent permitted by law; statutory interest may be charged (currently 8% plus the Bank of England base rate) together with reasonable debt recovery costs including legal and collection fees. The Company may suspend further Work, withhold parts or refuse to release the Vehicle until outstanding sums are paid in full, and may pursue unpaid debts through the courts.
17. Cancellation, No-Shows & Re-attendance Fees
Cancellations made less than 24 hours before the appointment may incur a call-out fee and recovery of wasted travel or lost booking time at the Company's published rates (reflecting travel, technician allocation and lost opportunity, not penalties). If the Customer is absent or the Vehicle inaccessible at the agreed time, a full call-out fee and re-attendance fees may apply where this is within the Customer's control. The Company may cancel or reschedule due to illness, safety, weather, parts unavailability or other reasonable causes, offering an alternative appointment, and is not liable for losses arising from cancellation or rescheduling.
18. Storage, Abandonment & Disposal
Where the Vehicle is left with the Company, storage fees apply after 24 hours at the published daily rate and accrue until collection or lawful disposal. If not collected within 14 days of notification that Work is complete, the Company may treat the Vehicle as abandoned and recover costs, including sale or disposal in accordance with applicable law, after reasonable notice to the Customer and any registered finance/lease company, including written notice under the Torts (Interference with Goods) Act 1977. Sale proceeds are applied to outstanding invoices, storage and disposal costs, with any surplus returned to the Customer.
19. Data Protection & Privacy
The Company collects and processes Customer data for booking, invoicing, warranty and legal-compliance purposes only, in accordance with applicable data protection law. Records are retained for the minimum period required by law and for legitimate business purposes and are not shared with third parties except where necessary for parts supply, warranty claims, legal compliance or with consent; data is not transferred outside the UK without appropriate safeguards. Customers have rights of access, correction and erasure, exercisable by contacting the Company, which may require proof of identity. (See also the Privacy Policy tab.)
20. Complaints, Claims & Time Limits
Visible defects should be reported as soon as reasonably practicable, ideally within 7 days of completion, and performance-related issues within 30 days; late reporting may reduce the Company's ability to investigate but does not affect statutory rights. The Company will investigate complaints and may require the Vehicle to be made available for inspection. Remedies follow the Consumer Rights Act 2015 (repair, replacement or refund where appropriate), subject to the Invoice Cap; the Company may attempt repair before a refund is considered. Any claim must be brought within 12 months of completion unless a longer statutory period applies.
Refunds Refunds are provided only in accordance with the Consumer Rights Act 2015 and these Terms — e.g. where the Company cancels confirmed Work without cause, a valid warranty claim is upheld, or a pricing error is identified before Work begins. No refund is issued where Work has commenced or completed, the Customer refuses inspection or re-performance, the issue relates to incorrect information provided by the Customer or to pre-existing/connected faults, or a cancellation fee applies. For faults within the first 6 months the Consumer Rights Act presumption applies; after 6 months the Customer must demonstrate the fault was caused by the Company's workmanship.
21. Dispute Resolution & Governing Law
The parties will attempt to resolve disputes amicably through the Company's complaints process before formal proceedings. The Company may agree to mediation, with costs shared unless otherwise agreed; mediation is voluntary and does not restrict the Customer's legal remedies, though where mediation is proposed by the Customer and the Company is found not at fault, the Customer bears the full cost. These Terms are governed by English law and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.
22. Subcontracting, Third-Party Services & Suppliers
The Company may subcontract any part of the Work to suitably qualified third parties acting under its control and remains responsible for their performance to the extent required by law. Where third-party services (towing, specialist diagnostics, bodywork, parts supply) are required, the Company will seek authorisation and the Customer is responsible for third-party charges unless otherwise agreed. The Company is not responsible for third-party delays, workmanship or warranties beyond facilitating communication and claims.
23. Insurance, Finance, Title & Encumbrances
The Customer must inform the Company if the Vehicle is subject to finance, hire purchase, lease or insurance claims; written consent from a finance or lease company may be required before Work. The Customer warrants they have authority to authorise Work and that the Vehicle is not subject to undisclosed encumbrances, and is responsible for losses arising from such non-disclosure. The Company maintains public liability and professional indemnity insurance in amounts it considers commercially reasonable; customers should maintain appropriate motor insurance. Details are available on request.
24. Force Majeure
The Company is not liable for delay or failure to perform due to events beyond its reasonable control (strikes, supplier failure, extreme weather, pandemics, acts of God, government action) and will notify the Customer and take reasonable steps to mitigate. Where Force Majeure continues for a prolonged period, either party may terminate on written notice without further liability except for Work already performed and costs reasonably incurred; termination does not affect the obligation to pay for completed Work.
25. Severability, Waiver & Entire Agreement
If any provision is held invalid or unenforceable, the remainder remains in full force. Failure to enforce a right is not a waiver; a waiver must be in writing and signed by an authorised representative and applies only to the circumstance given. These Terms, the Quote and any signed authorisation constitute the entire agreement and supersede prior agreements or representations; nothing limits liability for fraudulent misrepresentation.
26. Amendments & Version Control
The Company may amend these Terms from time to time; the version in force at the time of booking or authorisation applies to that contract, and amended Terms apply only to bookings made after the updated version takes effect. Updated Terms are published on the Company's website and provided on request. The Company will notify Customers of material changes where reasonably practicable, and where material changes affect existing bookings the Customer may cancel without penalty if they do not agree.
27. Notices & Communications
Notices to the Customer are sent to the contact details provided; notices to the Company must be sent to its registered address or official email. The Customer is responsible for keeping their contact details accurate. The Company may send appointment confirmations, variations and invoices by SMS, email or other electronic means; notices are effective on delivery or, if by email, on successful transmission.
28. Acceptance & Signature
By booking, signing or authorising Work, the Customer confirms they have read, understood and accepted these Terms and authorise the Company to proceed, and confirms they had a reasonable opportunity to review the Terms beforehand. The Customer's signature (electronic or physical) on the work authorisation form is conclusive evidence of acceptance; a copy of the signed authorisation and final invoice is provided for the Customer's records. Where the Customer refuses to sign but permits Work to proceed, recorded verbal authorisation is treated as acceptance.
29. Ancillary Documents & Operational Forms
The Company uses ancillary documents including a Work Authorisation Form, Diagnostic Report, Service Report and Site Safety Declaration, which form part of the contract when signed or provided. Where any ancillary document conflicts with these Terms, these Terms take precedence unless otherwise agreed in writing. The Company may introduce additional ancillary documents, which apply once provided. The Customer may request copies, and originals are retained for the minimum period required by law.
30. Photographs, Records & Evidence
The Company photographs and time-stamps the Vehicle's condition (VIN, odometer, visible damage) before starting Work and retains records of diagnostics, tests and communications; these are admissible evidence in any dispute. The Customer consents to the Company retaining photographic and electronic records for business, warranty and legal purposes. Images are not published without consent except where required for legal or insurance purposes, and are not used for marketing without explicit written consent.
31. Social Media, Recordings & Reputation
The Customer must not film, photograph or record the Company's Technicians, tools or vehicles without prior consent. The Company may record the Vehicle and Job Location for business, warranty, insurance and legal purposes; identifiable images are not published without consent except where required by law. The Customer must not publish false, misleading or defamatory content about the Company or its Technicians; the Company may request removal of such content and take legal action where reputational harm is caused. The Customer must not use the Company's name, logo or trademarks for any commercial purpose without written consent.
32. Consumer Rights & Business Customers
Where the Customer is a consumer, statutory rights apply and some exclusions may be limited by law; these Terms are read subject to applicable consumer protection legislation, and where any clause conflicts with consumer law the statutory protection applies. Business customers (B2B) accept that statutory consumer protections may not apply and the Company's liability caps and exclusions apply to the fullest extent permitted by law; the Company may require different terms and must confirm business status before Work begins.
33. Promotional Offers, Pricing Errors & Discounts
Promotional offers, discounts and special pricing are subject to availability and may be withdrawn at any time; withdrawal does not affect promotions already applied to confirmed bookings, and the Company reserves the right to correct pricing errors. If a pricing error is discovered after Work is completed, the Company will notify the Customer and may offer a refund or adjustment; it is not obliged to honour pricing errors or discounts where eligibility was misrepresented. Where a pricing error is found before Work begins, the Customer may cancel without penalty.
34. Third-Party Products, Recalls & Manufacturer Campaigns
The Company may fit third-party products and accessories at the Customer's request and is not responsible for manufacturer recalls or campaigns unless specifically engaged to perform recall work; it does not warrant the quality or suitability of third-party products supplied by the Customer. The Customer is responsible for ensuring any recall or manufacturer campaign obligations are met, and the Company will assist where reasonably possible.
35. Intellectual Property & Use of Trademarks
All intellectual property in reports, diagnostic outputs, photographs and documents produced by the Company remains the Company's property unless otherwise agreed; the Customer may use copies for vehicle records and insurance claims. This does not restrict the Customer's statutory right to access information necessary for repairs under the Motor Vehicle Block Exemption Regulations. The Customer must not use the Company's name, logo or trademarks for commercial purposes without prior written consent.
36. Termination & Suspension
The Company may terminate or suspend Work where the Customer breaches these Terms, fails to pay, provides unsafe access, or where continued performance would be unlawful or unsafe; suspension will be proportionate and the Customer notified with reasons. On termination the Customer must pay for Work performed and costs reasonably incurred up to that date; the Company may retain parts and the Vehicle until outstanding sums are paid, taking reasonable care of it. Where a genuine workmanship dispute exists, the Company will not unreasonably refuse release of the Vehicle.
37. Environmental Disposal, Waste & Recycling
The Company disposes of waste oil, filters, batteries and hazardous materials in accordance with applicable environmental regulations, and disposal fees may be included in the invoice. The Customer may request evidence of lawful disposal where required for insurance or regulatory purposes.
38. Remote Advice, Estimates & Third-Party Diagnostics
Remote advice, telephone estimates or guidance provided without physical inspection are indicative only and not binding; the Company accepts no liability for reliance on remote advice without subsequent inspection, and remote advice does not constitute a diagnosis. Where third-party diagnostic reports are provided by the Customer, the Company relies on them at the Customer's risk and may require re-testing.
39. Safety Checklist & On-Site Declarations
Before Work begins the Company presents a Site Safety Declaration for the Customer to sign, confirming safe access, disclosed hazards and authorisation to work at the location; it lists surface condition, gradient, lighting, presence of children or pets, traffic hazards and any contamination. The Technician completes an on-site safety checklist retained with the job record. If an undisclosed immediate safety risk is identified, the Technician may suspend Work, notify the Customer and require remedial action or relocation before continuing; re-attendance fees may apply.
40. Contact Details & Emergency Procedures
Company contact details, any emergency or out-of-hours contact information, and the official email are shown on invoices and this website; emergency or out-of-hours attendance is subject to availability and additional charges. In the event of an accident, injury or serious vehicle failure, the Company follows emergency procedures, notifies the Customer and emergency services where appropriate, documents the incident and cooperates with any investigation. Emergency response obligations are limited to reasonable assistance and do not replace the emergency services.
41. Final Notice & Recommendation
These Terms are provided to ensure clarity and transparency. Customers are encouraged to review them before authorising Work. Version dated 7th May 2026.
Jack & Akhil's Autos Ltd · Company No. 15973604 · Version dated 7th May 2026